Help Center

1. Add items to your basket and select 'checkout'.
   
2. Enter email or mobile (for tracking only).
3. Below this, enter the SHIPPING address. Then select 'continue to shipping method'.
4. Select your shipping method, then select 'continue to payment method'.
5. Select your chosen payment method.
6. Below this is the billing address. If different to shipping address, select 'Use a different billing address' and new boxes will appear for you to enter the different billing address.
7. If you have a coupon or discount code, be sure to enter this on the right side before continuing.
8. To place your order, select 'Complete Order'.
9. Congratulations, you’ve created an order with MessySupplies! You will now receive an email confirming we have received your order.

No, we do not sell digital content of any kind.

There is no minimum or maximum order.

The smallest order available is 10 litres. We have no maximum, so please message us for a custom quote.

Our Natrosol standard or thick with green (glass effect) is probably the most similar.

https://www.messysupplies.com/collections/natrosol

Data Sheets for all our products are available to view and download here.

All of our products are safe for peoples with allergies and do not contain ingredients such as soya or dairy products. 

Except for our Slosh Custard Pies which contain powdered hen egg whites.

However, please note, that all products are manufactured and packaged in the same environment as the Slosh Custard Pies.

We do not sell Gunge Tanks at the current time, however we do have a selection of Gunge Pools available.

Yes, it is 0845 64 34 199

As this number is connected to the warehosue it is not always monitored. Please leave a message with your email or telephone number and we will reply within 48hrs. 

Alternatively, the quickest and easiest way to get in touch is our LiveChat service which is open 10am - 6pm Monday to Friday.

Yes. All customers in UK and Europe will be charged VAT at 20%

Our VAT number is: GB237 5475 85

A VAT invoice is available in your order confirmation email should you need this.

We will send you an email confirming your order has been dispatched.

For urgent enquiries please contact us via our LiveChat widget in the corner of the screen.

Jayne, our LiveChat representative is active from 10am - 6pm Monday to Friday.

Alternatively you can call us on 0845 64 34 199 - if we're unavailable, please leave a detailled message and someone will get back to you asap.

Please send us a message before ordering with your full order, business name, address and VAT number so we can give you a VAT voucher to remove the VAT from your invoice.

Alternatively, please check out and we can arrange a VAT refund for you.

A VAT invoice is available in your order confirmation email should you need this.

Not to worry. You can view and download all mixing instructions here.

Yes, of course.

Please send an email to info@messysupplies.com, detailing the products required and in what quantity, consistency and colour. Please include your delivery address so we can obtain a quote for you.

Bathtub sizes vary, however we'd suggest a minimum of 200 litres.

I would highly recommend checking with your chosen airline to ensure this is ok.

No. When the packet of powder is combined with 10 litres of water, you'll have 10 litres of perfect gunge in your chosen consistency.

If you decide to use only 5 litres of water, the final result will be much thicker than your chosen consistency. Remember, you can always add more water to reduce thickness, however it isn't as easy to thicken!

We have 1 litre, 10 litre and 100 litre packs available as well as Pure, Untreated powder so you can make your own quantities!

We supply many international theatre companies, broadcast media and productions including BBC, ITV, Sky and Nickelodeon.

However, due to our strict privacy policy we are unable to list individual productions unless given express permission.

We do, however, have an In The Media page which details just some of our products in use.

https://www.messysupplies.com/pages/media

Yes, of course!!

We understand how helpful it is for productions, filming weekly, to pre-arrange delivery of products such as our Ready Mixed.

We've a number of these arrangements in progress. If you'd like to talk about something similar or to arrange such an arrangement, please get in touch with your requirements and delivery schedule and we can make the necessary arrangements. 

Natrosol
• Professional • Smooth • Shiny (Easy to mix, by hand. Ready to use in a few minutes.)

MS»Gunge
• Vivid • Thicker • Stickier (Easy to mix, by hand. Ready to use in a few minutes.)

Methylcellulose
• Glossy • Slightly Thinner •  Vibrant (Easy to mix, using an electrical. Ready to use in a few minutes.)

Natrosol, MS»Gunge and Methylcellulose are all very similar in texture and visuals. They are all regularly used by professional productions such as television, film and theatre. It seems, everyone has their individual favourite!

The most obvious difference is mixing. The Methylcellulose requires an electric hand mixer, while Natrosol and MS»Gunge do not require any specialist equipment.

For more information, please see each product video of the gunge in action!

Our products are designed with the minimal risk of staining!

We recommend that all clothing be cleaned immediately after a session, this will prevent / limit any staining which may occur. The Vivid Enhancement Colouring may stain if left to dry!
 
Although all products are easy to clean off and tidy up, we cannot 100% guarantee that staining will not occur so we advise customers to take the following precautions:
• Wear old clothing, with the messy event in mind.
• Lay dust sheets / tarpaulin to prevent spillages onto furnishing, carpets, curtains and upholstery.
• If concerned about staining, try a test patch before use.

We offer an extensive range of high quality stain removers, available here.

Each packet of gunge / slime powder has a recommended 3 year life span, while the Slosh Custard Pies and the Fluffy Foam Pies have a recommended 1 year life span, when stored in the original airtight grip seal bags / container!
 
Once in liquid form, the liquid product has a life span of between 5-10 days, depending on conditions such as ambient room temperature, storage and usage. While, the Slosh 'Custard Pie' FX and the Fluffy 'Foam Pie' FX have a life span of a few hours.
 
The Ready Mixed products come with a use by date on the label. This will usually be 7 days from processing.

Yes, the majority of our products are non-toxic.

Our messy products are safe to use on all types of skin, hair and clothing materials. All of our products meet health and safety guidelines.

We do not recommend consuming any of our products internally, however there are no major health risks if you accidentally swallow some. If irritation to the eyes occur, wash out with warm water. If irritations persists, seek medical advice. Always use responsibly.

If any of our products are being used by children or adults with physical or learning difficulties, we insist that a supervisor is present to monitor the use at all times. Children should always be supervised by a responsible adult.

We recommend taking extra precaution when using with dyed or bleached hair, especially lighter colours. Please also be aware of putting messy substances on clothes that require dry cleaning only, as this could pose a problem.

Our messy products may cause certain surfaces to become slippery both during and after use. Always make sure you conduct necessary safety protocols. Do not use these products in environments where there are open electrics, sharp edges or dangerous or hazardous objects. A slip hazard may be present on certain surfaces when using gunge products.

The Activator included in the VIVI-slime Xtreme contains 1/2 tsp of Borax. This meets EU safety standards. Children must be supervised at all times when using VIVI-slime Xtreme.

It depends on whether you purchase 1 litre, 10 litre or 100 litres and your chosen consistency!!

It is possible to add more or less water to the powder, however this will change the final product. If you require a super, super thick gel, then adding only 5 litres to our xtra thick 10L products will result in this effect.

If you're not sure or need more advice, please do get in touch and we'll be happy to help.

It really does depend on your event and your individual requirements! 

Below are some basic guides to help estimate quantities:

• On screen and filming: minimum 30-50 litres per person
• On Stage Performances: minimum 30-50 litres per person
• If filling a ‘gunge tank’ or ‘booth’: minimum 50-80 litres per person
• UK bathtub: minimum 200 litres
• Standard mobile pool: minimum 350 litres.

The figures are a guide only based on UK average sized items.We always recommend having spare for spillages and for 'just-in-case'.

Please get in touch with your event specs and we'll be happy to offer assistance!

All our products are vegan friendly, except for our Slosh Custard Pies which contain powdered hen egg whites.

The majority of our products are safe for consumption. 

Consuming a small amount is fine and shouldn't be a problem.

Consistency:

The Standard option is thin & runny. When poured from a height the gunge will create an umbrella effect on the head or object in which it is poured. This will also create a splash effect and cause a lot of mess!

The Thick option is gloopy & dense. When poured from a height the gunge won't splash so much and should be contained. It will stick to your head, body or props while falling.

The Xtra Thick option is super sticky and heavy. When poured it will congregate and won't splash or cause too much mess. It will very slowly ooze as it sticks to your face, body or props.

Please refer to the product videos to best illustrate the products consistency.

The most popular colours at MessySupplies are Green (Fluorescent) and Pink (Fluorescent).

Why not try one of our more unusual colours like the Blue (Glass Effect) or our Yellow (Dark)?

We also have a Random Selection option available.

Colour Chart > https://www.messysupplies.com/pages/colourchart

We would recommend either our Natrosol or our MS»Gunge.

Both are incredibly easy to mix and dispose of.

Link to Natrosol

Link to MS»Gunge

Yes we do!

Link to Splurge Guns

The majority of our products are non-toxic and safe for use on sensitive skin.

Yes.

Yes, we have many customers using our Natrosol and MS»Gunge powders in their bubble solutions among other applications.

If you are within the European Union, Avalanche Spray can be sent via road to most European countries. Add the Avalanche to your shopping cart and continue to check out.

Outside UK and EU, we cannot send our Avalanche Spray. We do, however, have alternatives! 

Our Slosh Custard Pie FX combined with our gungeBLASTER work wonders with many productions of Bugsy Malone using this method, all around the World!

Slosh > https://www.messysupplies.com/products/slosh-pie

gungeBLASTER > https://www.messysupplies.com/products/gbs

All of our products are animal free apart from our Slosh Custard Pies which contain powdered hen egg whites.

Our products are designed with the minimal risk of staining!

It is unlikely the VEC will stain hair or skin, however the colouring is much more intense than our coloured powder, so caution is advised.

Using our Mesh Sponges to clean off after use is beneficial.

We recommend that all clothing be cleaned immediately after a session, this will prevent / limit any staining which may occur. The Vivid Enhancement Colouring may stain if left to dry!

Although all products are easy to clean off and tidy up, we cannot 100% guarantee that staining will not occur so we advise customers to take the following precautions:
• Wear old clothing, with the messy event in mind.
• Lay dust sheets / tarpaulin to prevent spillages onto furnishing, carpets, curtains and upholstery.
• If concerned about staining, try a test patch before use.

We offer an extensive range of high quality stain removers, available here.

Yes!

We have 1 litres available across our range 

https://www.messysupplies.com/collections/1l-gunge

https://www.messysupplies.com/collections/1l-sfx

Vivid Enhancement Colouring (VEC) is available in 28 bright & dazzling colours including Metallic & Pearlescent flavours!

Click here to view our VEC range

Each brand, consistency and colouring option has a slightly different weight, so that is over 1000 different product weights.

In most instances, the weight of the packet is irrelevant as we supply the correct amount of powder for 1, 10 or 100 litres of your chosen thickness.

If you require a particular weight, we have our Pure, Untreated powders available in weights from 50g to 100kgs.

https://www.messysupplies.com/collections/pure-powder

Please see our UV GungeGLO™ products for UV reactive gunge!

https://www.messysupplies.com/search?type=product&q=UV

If you are within the European Union, Avalanche Spray can be sent via road to most European countries. Add the Avalanche to your shopping cart and continue to check out.

Outside UK and EU, we cannot send our Avalanche Spray. We do, however, have alternatives! 

Our Slosh Custard Pie FX combined with our gungeBLASTER work wonders with many productions of Bugsy Malone using this method, all around the World!

Slosh > https://www.messysupplies.com/products/slosh-pie

gungeBLASTER > https://www.messysupplies.com/products/gbs

Yes we do!

Vivid Enhancement Colouring (VEC) is available in 28 bright & dazzling colours including Metallic & Pearlescent flavours!

Click here to view our VEC range

We use the exact same powder that we sell so the quality should be exactly the same.

The Ready Mixed options make using Gunge more convenient for you, so there is no need to take time mixing and preparing the product before use.

As the liquid product needs to be delivered, the life span will be approximately 48hrs - 72hrs less than if you made it yourself.

Yes, of course!

We supply over 40 pre-coloured options, however if you need something specific to your brand we also sell the individual colouring in various quantities.

https://www.messysupplies.com/collections/vec

Each colour, consistency and type of powder requires a different weight so each packet is likely to weigh slightly different.

Avalanche is very similar to shaving foam, but without the sting!

It is thicker and lasts longer.

Avalanche will not dissolve unless in contact with water.

Unlike shaving foam, Avalanche will not irritate the eyes.

Unlike the other powder colours which are opaque, the Glass range produces a translucent effect. 

We have two types of VIVI-slime: Lite and Xtreme.

Our VIVI-slime Lite uses our own brand MS»Gunge mixed with a Poly (ethylene oxide).

The VIVI-slime Xtreme is created using Guar Gum which is widely used in catering and a small amount of Borax.

You can see the Material Safety Data Sheets here.

The phrases 'gunge' and 'slime' are essentially the same product.

In recent years, what we call 'Hand Slime' has become a bit of a craze. The closest we have to Hand Slime is our VIVI-slime Xtreme which, if made thick enough will create 10 litres of Slime!!

Yes we do!

Vivid Enhancement Colouring (VEC) is available in 28 bright & dazzling colours including Metallic & Pearlescent flavours!

Click here to view our VEC range

We recommend our products for use with 5 years and up. 

Children should always be supervised by a responsible adult.

It varies among products, however our gunge/slime products can be made the day before and ideally used within 7 days of mixing.

The FX products can be kept for at least a month without issue.

The two pie products can be mixed a few hours before, however for best results use as soon as possible.

No. They're quite different in more ways than one!

Natrosol is smooth, shiny and categorised as a gunge.

Instant MUD is a homopolymer which absorbs a huge amount of water, but remains slightly grainy.

Both are very easy to mix by hand.

https://www.messysupplies.com/collections/natrosol

https://www.messysupplies.com/products/mud

Yes.

Only a very small amount of the edible Glass Effect powder is needed in each packet, so it's not enough to change the colour of the raw ingredient.

As soon as the powder touches water, however, the colouring will burst into life in your chosen Glass colour.

Only a very small amount of the edible Glass Effect powder is needed in each packet, so it's not enough to change the colour of the raw ingredient.

As soon as the powder touches water, however, the colouring will burst into life in your chosen Glass colour.

Most of our gunge / slime and pie products can be simply poured down the plug or drain!

We advise thoroughly diluting the liquid product with plenty of water whilst pouring it away.

When using the Instant MUD, Instant SLIME or Chunky Jeli-Mix we advise using the Dissolving Agent (Sodium Chloride) which returns the mess to coloured water for easy disposal.

Do not dispose of the Bentonite Clay into a septic tank.

More disposal info > https://www.messysupplies.com/pages/disposal-videos

All our products have different mixing instructions. 

You can view and download them all

https://www.messysupplies.com/pages/instructions

https://www.messysupplies.com/pages/mixing-videos

It is possible to mix Natrosol with cold water.

However, after many years experience and as self proclaimed Gunge Experts, we highly advise using warm, preferably hot, water.

When using hot water, the Natrosol powder hydrates much quicker and easier. The cooler the water the longer it takes.

If using very hot / boiling water please be very careful not to scald yourself as the water can splash and spill over the side when a spoon or mixer is used.

Please ensure the liquid gunge product is not too hot before using.

The majority of our products can be easily mixed by hand.

The exception is Xanthan, Methylcellulose and VIVI-slime Xtreme. These products are prone to forming lumps when combined with water, so we highly recommend using a hand mixer which prevents the lumps forming.

Also, our Fluffy Foam Pie and Slosh Custard Pie products require an electric whisk to mix.

Link to Gunge Mixer

Link to Pie Mixer

Unfortunately, no.

The Dissolving Agent (salt) will only dissolve our Instant MUD, Instant SLIME and Jeli Mix products.

All of our gunge and messy products can be prepared the day before your event.

Please bare in mind the liquid product will have lost its temperature.

Once in liquid form we recommend using within 7 days.

Our Fluffy Foam Pies and Slosh Custard Pies can be prepared up to an hour before using.

The majority of our gunge/slime products have a lifespan of about 7 days from mixing. 

Once the Activator has been added to the VIVI-slime Lite and Xtreme products, we recommend using within 2-3 days.

The Bentonite, Jeli Mix, Instant MUD and Instant SLIME products last for months, but we suggest using within 1-2 months from mixing.

All mixing instructions can be viewed and downloaded here.

Video mixing and disposal guides are available here.

There is no need to worry about measuring out different amounts of powder as we've done all this for you. Each packet of powder will make 1 litre, 10 litres or 100 litres of your chosen thickness.

If you've purchased in bulk with a view to using in smaller quantities, simply weigh the delivered packet of gunge powder and divide by the number of litres it makes. This will tell you how much powder you need per litre. 

Alternatively, we sell the Pure, Untreated powder so you can make your own.

https://www.messysupplies.com/collections/pure-powder

The gunge should mix correctly if the instructions are followed. 

We also have video mixing guides available to better show how to mix the gunge.

If lumps have formed, DO NOT stop mixing as the lumps will continue to absorb water which will form larger gel-like blobs.

You can use an Electric Hand Mixer to disperse the lumps. 

Yes.

Rinse clothing with plenty of warm soapy water to remove the gunge. Then wash clothing as normal in a washing machine.

If you're concerned about staining use an intensive wash.

Probably! 

All products are subject to cause mess, especially if poured from a great height or thrown.
The thinner gunge, is more likely to spread. Containment of the gunge can be achieved by using dust sheets/tarpaulin, a booth or 'gunge tank', or a water tight container such as a gunge collector / paddling pool, a wet room or outside space.

Our messy products shouldn't stain if cleaned immediately after use, however we strongly advise not to allow any products to get in contact with any fabrics such as carpets, sofas or furniture. The more colouring that is added to the products, the more of a stain risk there will be.

Very easy!

Our products are easy to wash out of clothing, skin and hair using soap and water.

The longer any coloured liquid product is left on clothing, skin or hair, the harder it will be to clean off and may take longer if left on for more than 30 minutes. Be aware that white clothing and dyed hair, especially blonde or light colours may pose an increased stain risk if products are left on for too long.

Helpful Tip: Our easy cleaning sponges are a great way for speeding up the cleaning process!

Yes. Using our Mesh Sponges, the liquid gunge is easily wiped off.

Depending on the type of event, a shower may not be required after use. 

Yes!

Providing Next Day delivery has been selected and paid for before 13:00 weekdays, we will do our very best to dispatch for delivery the next business day (Monday to Fridays).

If you select any other delivery option, your order will be processed on a first come, first served basis. We aim to dispatch all orders within 24-48hrs, Monday to Fridays.

More postage info > https://www.messysupplies.com/pages/postage

Yes.

DPD regularly deliver the next business day, so we can either dispatch the day before you require the goods, or via the DPD app / tracking service there is an option to change the delivery day. 

There are also options to upgrade to pre midday or pre 10.30am for an additional fee.

For more P&P info > https://www.messysupplies.com/pages/postage

Yes, we ship most of our products worldwide!

Customs and import duties are not calculated and are the responsibility of the buyer. 

Unfortunately, we are unable to send liquid based products abroad. These include Ready Mixed products, Avalanche Foam Spray, Vivid Enhancement Colouring (VEC) and some cleaning products. 

More information is available here.

Please see Postage & Packaging.

Yes, our packaging is very discreet!
 
UK Customers
Most parcels are sent using DPD Local branded packaging with an external address label. We also use plain jiffy bags or cardboard boxes with various shipping labels (liquids, fragile, handle with care, heavy parcel etc) attached along with an address label.
 
International Customers
Usually sent in plain cardboard boxes with various shipping labels (liquids, fragile, handle with care, heavy parcel etc) attached along with an address label. For outside EU a customs declaration* document may be attached when delivered.

*The Customs Declaration may contain information including MessySupplies contact information, delivery name, address & telephone number, chemical name of products ordered and customs value of products ordered.

Please Note: We DO NOT write 'gunge powder' on the declaration. We write the chemical name, e.g. Xanthan Gum.

More information is available by clicking here.

Yes. 

For UK customers receiving parcels via DPD Local, you can arrange for your parcel to be sent to a Parcel Shop via their tracking / app.

Please note, we cannot send directly to a Parcel Shop. The parcel must be addressed to a residential / business address. 

For more info, see postage and packaging.

Yes this may be possible, please contact us for more details.

Yes.

Please check it is ok for the hotel to receive your package on your behalf.

A signature will be required.

All parcels are packaged in plain gold jiffy bags or brown cardboard boxes.

We do not reference the contents unless shipping outside UK when a Customs Declaration is required.

You can read more about our Postage and Packaging here.

Yes it is.

We have premium upgrades such as pre 12 and pre 10:30 available at check out.

Alternatively, DPD Local offer cheaper upgrades via their app and tracking link.

For more P&P info > https://www.messysupplies.com/pages/postage

Unfortunately we're not able to send any parcels to PO Box addresses or Parcel Locker or any other storage facilities.

All of our consignments must be signed for upon delivery, so someone is required to accept the parcel.

We've chosen our couriers based on their price and reliability. We're proud to partner professional, quality couriers with an excellent reputation in delivering your parcels.

The postage options displayed on screen are the only ones available with the order you've chosen.

UPS are known throughout US and the world for delivering incredibly quickly and efficiently. We would highly recommend using UPS for all worldwide deliveries.

Providing Next Day delivery has been selected and paid for before 11am, we will do our very best to dispatch for delivery the next business day (Monday to Fridays).

If your delivery is due to arrive with DPD Local, using their app or tracking link you can arrange for your parcel to be left in a safe place, delivered to a neighbour or a parcel shop.

Royal Mail deliveries require a signature so cannot be left safe.

We have multiple shipping options to US that vary depending on your shopping cart.

There are companies that offer Same Day Delivery, however our warehouse is based in South West, UK.

This will affect prices and delivery times. 

If you're interested in a Same Day quote, please contact us via our LiveChat and we will be happy to assist you.

This will depend on which courier you choose at checkout.

For more P&P info > https://www.messysupplies.com/pages/postage

Yes, we ship worldwide!

For more P&P info > https://www.messysupplies.com/pages/postage

Yes, we ship worldwide and regularly send parcels to Canada.

For more P&P info > https://www.messysupplies.com/pages/postage

Yes.

At checkout select the Saturday Special option.

Alternatively, through the DPD app or the tracking link you can upgrade your delivery for a fee.

For more P&P info > https://www.messysupplies.com/pages/postage

Yes, we ship worldwide and regularly send parcels to Australia.

Yes, when you're checking out you'll first be asked for the shipping address.

Once you've selected the payment method, below this will be two options: 'Same as shipping address' and 'Use a different billing address'.

Select 'Use a different billing address' and a new address field for your billing details will appear.

Yes, we ship worldwide and regularly send parcels to EU.

For more P&P info > https://www.messysupplies.com/pages/postage

We are not currently able to accept payments over the phone.

We accept all major credit/debit card, PayPal and Bank Transfer.

More information is available here.

We do not accept cash payments.

We accept all major credit/debit card, PayPal and Bank Transfer.

More information is available here.

No problem at all.

Please contact us.

If paying via Shopify Payments, your bank statement will display as 'SP * MSUPPLIES SALTASH GB'

You should have an email from us detailling payment infomation.

We accept payment via PayPal, Credit/Debit Card or Bank Transfer.

To pay via PayPal, copy and paste the following link into your browser and type the amount to pay (i.e. 88.98) after the last slash (/).

To pay via Bank Transfer please contact us for details.

We do not accept purchase orders.

We are more than happy to arrange an invoice for you, if you need to obtain payment.

However all items must be paid for before dispatching.

Payment must be received in full before items are dispatched.

We do not accept cash payments.

We accept all major credit/debit cards, PayPal and Bank Transfer.

More information is available here.

We aim to dispatch ALL orders within 24-48 hours (Monday to Friday).

This may take longer during busy periods or for large orders. If in doubt, contact us and we'll supply a lead time.
Our ‘Ready Mixed’ orders can take up to 48 hours to be dispatched as they are made to order and must cool before packaging.

Based on your selected shipping option, your delivery should arrive in the specified time. However, as stated in our terms and conditions you should always allow up to 14 business days (also referred to as working days) for any delivery within the United Kingdom and up to 25 business days outside of the UK.

If you have a specific event or date in which you need your products by, always purchase as early as you can to avoid disappointment. We can only operate within the boundaries of the shipping companies in which we contract. 

Please see our Terms and Conditions for more information. 

Providing your order hasn't begun processing, we might be able to make amendments. Please use our LiveChat or Contact Form asap, including your 6 digit order number.

If the amendment is address related, we may not be able to amend this if dispatched.

Either way, we highly recommend contacting us ASAP.

No worries. 

We will require the full delivery address including postcode and preferably the order amount.

Our LiveChat service is open 10am - 6pm Monday to Friday, this is the quickest and easiest way to get in touch with us.

Our telephone number is 0845 64 34 199, however as this number is connected to the warehouse it is not always monitored. Please leave a message with your email or telephone number and we will reply within 48hrs.

Your 6 digit order number will appear on screen when your order is confirmed.

Please double check your spam / junk folder as sometimes our mail may be delivered there.

Providing your order hasn't begun processing, we should be able to cancel your order. Please use our LiveChat or Contact Form asap, including your 6 digit order number.

If we've begun processing there may be a 10% admin fee incurred.

If you order has been dispatched, we're unable to cancel orders.

We aim to dispatch all orders within 24-48hrs. If you've selected Next Day, this should arrive the next day after dispatch Monday-Friday.

If you've selected Standard 2 Business Days, this will arrive 2 Business Days from dispatch.

The most likely reason for this was an error with the label when booking your delivery.

You should receive a second tracking notification shortly with a new number and link.

If your address is incorrect, please send us the correct address as soon as possible.

If your order has already been dispatched, it is unlikely we will be able to change the address.

If we are still processing your order we should be able to amend this.

Please check the exterior shipping label to see if there is more than one parcel within your consignment. It may look something like "1 of 2" or "3 of 5" for example.

If you have all the parcels within your consignment and something is missing, please contact us with your 6 digit order number and we will look into this for you.

If one or more of the parcels have not been delivered, they will likely arrive the next day (Monday to Friday). If after two days, the other parcels have not arrived, please contact us with your 6 digit order number and we will look into this for you.

If you have an account with us, you can login to check your order status.

Alternatively, contact us with your 6 digit order number for an update.

Most orders are dispatched within 24-48hrs of cleared payment.

Please contact us with your 6 digit order number and we will investigate this for you.

We're sorry to hear this.

If you've received tracking from MessySupplies or the courier, please check this for updates.

Alternatively, please contact us with your 6 digit order number and delivery postcode as we will investigate further.

If your parcel is visibly damaged when delivered, before opening we highly recommend taking an initial image. If products inside the parcel are damaged these too should be photographed to ensure swift action is taken in recovering your costs. If returning damaged items, you will be reimbursed postage upon receipt of proof of postage. If proof of postage is not available, we cannot reimburse.

Note: We must be notified of damages absolutely no later than 2 days from delivery date.

If you have an account with us, login to check your order status.

Alternatively, contact us with your 6 digit order number for an update.

Most orders are dispatched within 24-48hrs.

Please contact us with your 6 digit order number and we will investigate this for you.

If your chosen delivery method includes tracking then this should have been sent to you by email no more than 24hrs after dispatch.

If not, please message us with your 6 digit order number and we will gladly forward this to you.

Some Economy services do not include tracking.

If your delivery is due to arrive with DPD Local, using their app or tracking link you can arrange for your parcel to be left in a safe place, delivered to a neighbour or a parcel shop, or the date of delivery changed alltogether.

Royal Mail deliveries require a signature so cannot be left safe.

There is a Next Day option available at checkout, however this must be received by 11am so we can process your order for dispatch.

We cannot guarantee this as orders are processed on a first come, first served basis.

I'd recommend contacting us via the LiveChat for confirmation.

Providing you order before 11am Thursday, we should be able deliver by the weekend.

If after this time, we do have a Saturday Special option for a premium. Alternatively, you can also upgrade your delivery via the DPD app or tracking link.

If returning an item, please allow 3 business days for us to check over the goods and activate your refund. 

Once your refund has been granted, please allow an additional 5-10 business days for the original payment provider to process this.

Returns of Avalanche are accepted within 14 days of sealed 6 or 12 tins only.

Please note, the tins must be enclosed in a sealed plastic covering to be accepted.

More information here

Returns are accepted up to 14 days from delivery. Please see our Returns Policy for more information.

If you wish to return an order, please email info@messysupplies.com with your 6 digit order number and reason for the return.

Please see our Returns Policy.

Providing the product is unopened and unused and your order was no more than 14 days ago, we should be able to accept the return.

Please message us with your 6 digit order number and reason for return.

More returns information here

As you can appreciate we receive many requests for donations.

While we cannot donate for free, we are more than happy to offer a generous discount providing you're able to supply us with an official letter of acceptance for your event from the registered charity.

We are unable to provide gunge products for free.

While we cannot donate for free, we are more than happy to offer a discount in return for promotion on your social media.

In addition to this we offer multi-purchase discounts for all customers.

https://www.messysupplies.com/collections/1l-sfx

https://www.messysupplies.com/collections/1l-gunge

https://www.messysupplies.com/collections/1-rm

We offer multi-purchase discounts on the website to all customers. See product pages for more details.

If you share, tweet, tag or message us via social media with images of our products in use, we'll be more than happy to give you 10% off your next order. Please contact us with your 6 digit order number and link to the tagged media. Terms & Conditions apply.

From time to time we also run sales so check back regularly and keep an eye on our social media channels.

Our loyalty program - MyMessyMoney - also gives you the opportunity to save money by earning points for every £1 spent!

Yes, we can provide discounts to charity based events.

Please contact us and provide us with your registered charity number for this to be applied. 

As standard we offer multi-buy discounts on most of our products, so you're saving the more you buy!

Our warehouse address is:

Unit 7 Merchants Quay, Pennygillam Industrial Estate, Launceston, Cornwall, PL15 7QA

Our telephone number is: 

0845 64 34 199

I'm afraid we're unable to accept collections.