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any reason, you are not 100% happy with your order we encourage you to contact us and we will endeavour to rectify the situation ASAP.
We will accept
returns for any reason. If the product is damaged or unusable through our fault
we will cover the return cost and you will receive a full product refund. If
you no longer want / require the product or have changed your mind we kindly ask you to
cover the cost of returning the item to us. Once the item has been received we
will credit a product value refund minus a 10% admin fee to the payment
provider used at checkout.
agree to you returning the item, please abide by the following:
• The product should be unused
• The product should be returned
in original wrapping / packaging.
products returned in contravention of this Policy will not be the subject of
any refunds or replacements and you will continue to be liable for payment of
the price of such products.
30 Day returns.
listed in this document apply to International returns, however
should import charges be applied to the returned parcel, we will not be liable
for this and will deduct this from the product value refund.
Excluded from Returns
unable to accept returns on all Ready Mixed products. Avalanche Foam Spray
is only accepted in an unopened box of 12.
Delayed and Damaged Items
item arrives damaged and you’d like to submit a return, we must be notified
within 7 days of delivery and your item must be returned to us within 30 days
of delivery, for either are placement or a product refund.
understand prior to making a purchase that we cannot be held responsible for
third party companies, couriers or customs agencies for delays in delivery or
lost or damaged items. We will however always ensure we assist with any
complaints to the best of our abilities and file a claim on your behalf is this
have been lost or damaged in transit by a courier can be claimed as a refund
however this is subject to take up to 90 days in keeping with the terms set out
by the independent shipping courier and postal companies. We regret that these
guidelines are governed by the independent third party courier companies and we
at MessySupplies have no control or influence over these conditions.
It is our
promise that we will do all we can to ensure that all packages are sent on
time, securely and with customer satisfaction at the top of our priority and we
ask that you allow additional time on all orders and deliveries for any
mistakes or errors made by independent third party postage companies. If, for
any reason we are unable to post your item, send the incorrect item to you or
are the cause of an item not reaching you for example by any administration
error on our part then we will ensure you receive a full refund.
full proof of postage inclusive of the date it was sent and the confirmation of
the recipients address along with a tracking number to ensure you are kept
informed of the progress of your delivery. This also acts as proof of postage
on our part to assist in any disputes regarding delivery times or lost
parcel is returned to us as 'not called for' we will require a 10% admin charge
to rearrange the postage should this be requested.
Distance Selling Regulations
adheres to current distance selling regulations and you are entitled, as a
customer, to warrant these regulations where applicable.
document was last updates on December 29, 2015