Postage & Packaging

Packaging
All parcels are shipped in discreet neutral mail bags, cardboard boxes or plastic containers with no reference to the contents. We use bubble wrap, foam chips and air pillows to protect the contents. Instructions and an invoice / packing slip will be inside. If you do NOT want this inside, please let us know in the comments box. Fragile tape is wrapped around the exterior of all cardboard boxes.

Additional Info for International Parcels

For International orders outside Europe, a Customs Declaration is required and may or may not be attached to the exterior of the parcel on delivery. The Customs Declaration will contain information including company name, address & telephone number, products ordered, pricing and value for custom officials.


UK Delivery Only

Express Delivery (England, Wales & Southern Scotland: via DPD Local

We aim to dispatch within 24hrs and no more than 48hrs (Monday to Friday only). Your order should arrive the next business day. However, please allow up to 5 business days for your package to arrive in the United Kingdom.

If a mobile number is provided, DPD Local will text you with details of your delivery, including tracking and a convenient 1 hour time slot for delivery. This service also allows you to select a Safe Place, deliver to a DPD Parcel Shop or Change Delivery Day.


DPD Local also have a very convenient app which saves your preferences for all orders > http://www.dpd.co.uk/lp/yourdpd/index.html


Express Delivery (Scottish Highlands, Northern Islands & All Islands): via DPD Local

The same information above applies, however for delivery to Scottish Highlands, All Islands and Northern Ireland our Express Delivery is a two day service and there may be a premium. Please see below for confirmation of premium post codes.

Scottish Highlands includes postcodes: AB31-35, AB41-54, AB36-38, AB55-56, FK17-21, G83, GY9, HS1-9, IM, IV, KA27, KA28, KW0-17, PA20-78, PH15-29, PH32-33, PH30-31, PH34-44, PH49-99, ZE.


Saturday & Sunday Specials: via DPD Local

The same information above applies, excluding Highlands, Northern Ireland and Islands.

Must be bought by 1pm Friday to ensure we can process your order in time for collection.


Economy Delivery: Royal Mail 2nd Class Signed For

Economy delivery is a slower, budget option. Dispatched in no more than 72hrs, your order will arrive 5+ business days after dispatch. However, please allow up to 14 business days for your package to arrive in the United Kingdom. A signature is required before delivery can take place.


Special Next Day Delivery:

Sent via either Royal Mail, Parcel Force or DPD Local, orders must be received by 11am GMT (Greenwich Mean Time) or BST (British Summer Time). If received after this time, your order may not be dispatched until the next business day (Monday to Friday). Once dispatched you will receive a ‘Shipment Notification’ detailing the tracking information. Your order should arrive by 5.30pm the next working day (Monday to Friday) unless otherwise arranged with a Sale Representative.

If you require your items before 5.30pm, please let us know as soon as possible and we can arrange for delivery before 12 midday, before 10am or before 9am if necessary.

If Next Day Delivery is bought on a Friday before 11am, your order will be dispatched the same day and should arrive no later than 5.30pm Monday.

We reserve the right to withhold next day delivery at any time without justification.


Nominated Day:

Sent via Royal Mail or Parcel Force or DPD Local. There is no guarantee your parcel will arrive on your chosen date, however we will do all that we can to get your order to you on this date. A date must be entered in the comments box at check out once 'Nominated Day' has been selected. 

We require at least 48hrs notice to process and arrange delivery of your item on your Nominated Day. For Saturday or Sunday delivery, select this option no later than Thursday evening.

 

International Delivery Only

We offer at least two delivery options at checkout for international customers; Express and Economy Delivery. Orders are usually dispatched no later than 24-48hrs (Monday to Friday). In your Cart, please use the ‘Estimate Shipping’ for more detailed information on time frames.

MessySupplies cannot be held responsible for shipping delays, customs delays or interference from international authorities whatsoever. You, as the customer, are solely responsible for any customs duties and taxes in your own country, or within your own tax authority. Please ensure you research thoroughly, the customs and tax laws within your own country prior to making a purchase at MessySupplies.com.

Due to international postal laws relating to safety and regulations, we are unable to send any Ready Mixed products, Vivid Enhancement Colouring or Avalanche Foam Spray to any international countries outside of Mainland United Kingdom. This does not affect our powders or other non-liquid products. If in doubt, please contact us for more information.

The specified shipping time scale begins at the moment the order is dispatched. Please allow up to 25 business days for ALL international orders.

 

Shipping Info / Address - All Countries

You are responsible for ensuring the shipping address is entered correctly. We will send all packages to the exact name and address we receive. A telephone number is required for ALL courier deliveries and ALL International deliveries. If an incorrect number is entered at checkout, this can cause delays.

We will only contact you regarding an error in the address if our courier(s) do not recognise the address / postcode.

If you notice an address has been entered incorrectly, or identify a spelling mistake after placing the order. You are responsible for notifying us at your earliest convenience. If a product is shipped to an incorrect address as a result of a spelling mistake or typing error in your address, we cannot be held responsible and postage charges will not be returned.

Please note, we are unable to deliver to Parcel Lockers, PO Boxes or alike outside United Kingdom.


The document was last updates on February 10, 2017